Online courses are easy to do and can be done from the comfort of your own office/home.
Our Online Customer Service course is made up of a 1 hour online interactive training course that includes all of the information from the half day, Customer Service course. At the end of the course, the delegate will complete a short test. The test can be repeated as many times as you need and upon completion of the course, certificates will be issued.
To book an Online Customer Service Course please call us on 01473 830255. From here we will provide you with a link along with a username and password so you can get started.
Customer Service Training Course Aim
The aim of the Customer Service Online course is to provide delegates with the relevant customer service skills so that they can transfer these skills into the workplace.
Who is the course for?
The Customer Service Online course is designed for anybody that wishes to gain a wide range of customer service skills that can be used in a workplace environment.
- The principles of customer service
- Needs & Expectations
- Relationships & Feedback
- Presentation, Approach & Attitude
- Common Causes of complaints
- Difficult customer situations
- Short Test
1 Hour (on average).
£19.99 Per Person + VAT
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